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Correspondence Management Center
End-to-end control over incoming correspondence, from receipt and registration to routing for resolution or execution, as well as correction and sending of outgoing correspondence.
Solutions
ELDOC
Next-generation centralized electronic document management system.
Powered by artificial intelligence and built on secure cloud infrastructure, Eldoc brings correspondence, tasks and business processes into a single environment within and across organizations, providing centralized monitoring and administration capabilities.
Correspondence, Tasks & Business Processes
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Dynamic Business Processes
Permission-based business processes that can be modified as they progress, with reusable custom templates.
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Resolutions & Execution Control
Assignment of resolutions, primary and additional executors, execution deadlines and persons responsible for execution control.
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Execution Operations
Preparation of response, related and proposal correspondence, extension of execution deadlines, reassignment of the primary executor, completion by note and other execution operations.
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Sequential & Parallel Concurrence
Routing correspondence sequentially or in parallel to obtain the required endorsements.
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Approval & Electronic Signature
Routing correspondence for approval and signature, formal approval, electronic signing and automatic generation of the organization’s official letterhead format.
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Privacy & Access Control
Role-, permission- and confidentiality-based control over access to correspondence, documents and operations.
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Notifications & Alerts
In-system and email notifications for tasks, correspondence, execution deadlines, concurrence, signatures and delegation events.
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QR Verification
Access to the electronic copy of correspondence and signature details via QR code, with verification of the authenticity of the document and electronic signature.
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Document Operations & Versioning
Adding and updating documents while retaining previous versions for consistent management of document changes.
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Document Templates
Automatic generation of applications, letters and other documents from predefined templates by completing structured data fields, with the generated document displayed instantly.
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Correspondence Numbering
System-generated numbering of correspondence at the appropriate stage in accordance with legal requirements, correspondence category and defined rules.
Centralized Management
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Executive Monitoring
Authorized monitoring and direct management of correspondence and tasks across organizational units and subordinate organizations, with operational indicators for active, unviewed, viewed and completed tasks.
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Centralized Administration
Centralized management of primary and subordinate organizations, organizational units, users, groups, roles and permissions.
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Reports & Statistics
Preparation of reports across correspondence, tasks and execution indicators, including Form 1 and Form 2 reports.
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Delegation of Authority
Delegation of authority and associated tasks to another employee for a defined period with managerial approval.
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Functional Settings
Configuration of numbering rules and separate sequences, document forms and foreign-language variants by correspondence category, as well as organization-specific feature settings.
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Registries & Parameters
Management of organization and citizen registries, correspondence categories, subjects, positions and other organizational data.
Artificial Intelligence Capabilities
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Intelligent Search
Automatic generation of search parameters from natural-language queries and retrieval of relevant correspondence.
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Document Summarization
Automatic identification of key content in long and multi-page documents and generation of concise summaries for registration and correspondence creation.
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AI Assistant
A conversational virtual assistant that answers questions about Eldoc features and usage.
Integrations & Data Exchange
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RSD Subsystem
Receiving and sending electronic correspondence between organizations, cancellation and recall operations, and correspondence status tracking.
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NHAIS
Initiatives and draft assignments for normative legal acts, concurrence and endorsements, and sending final documents.
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mygov Portal
Receiving citizen applications and sending responses through the portal.
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mygov ID
Sign-in to Eldoc through the Single Sign-On System.
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SİMA Signature
Advanced electronic signature integration with SİMA Token.
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Organizational Email
Receiving the organization’s incoming emails and sending outgoing correspondence from its email address.
Infrastructure & Security
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Local Cloud Infrastructure & Security
Deployment in a protected and controlled cloud environment with data stored within the country and infrastructure support provided.
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Performance & Scalability
Resources expand in line with increasing user numbers, data volumes and system workload.
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Backup & Recovery
Regular backup of data and recovery when required.
Support & Development
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Technical Support
Ongoing support for system usage and resolution of technical issues.
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Online Training
Online training for users and administrators on Eldoc capabilities and operating principles.
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System Updates
New capabilities, functional improvements and security updates.